GUARANTEE & RETURNS
Shop Policies and terms
- Free domestic shipping within the USA, for orders over $25. This service is sent via ground shipping (5+ business days) with USPS. We also offer overnight shipping for orders placed before 2PM EST for an additional fee.
- Soto & Co. offers worldwide shipping! All international orders are shipped via USPS and are delivered within 6-10 business days. If you don’t see your country listed in our shipping list, please let us know by emailing us at Info@sotoandco.com and we’ll add your country right away. Shipping rates vary by country.
- Shipping to Armed Forces address is available by request. Please email Info@sotoandco.com for additional details.
- You will receive a confirmation email that your order has shipped once your selected carrier begins delivery. This confirmation email will include the tracking number for your order. You can click the tracking number link in the email for further delivery details available on the carrier’s website.
- Online purchases do come with a warranty, for both our ready-to-wear products and custom products. We offer a full refund for any ready-to-wear product returned in a new and unworn condition (e.g. shoes cannot have been worn outside and shouldn’t show any wear on the sole), including all tags and packaging, with a receipt within 30 days of purchase. Simply email us at firstname.lastname@example.org to let us know you would like to return your ready-to-wear item. Online made-to-order commissions, like in-store custom orders, cannot be returned as they are made to unique measurements, but we offer alteration credit for any adjustments that may be required.
- Once the purchased item has been received, we will refund your purchase immediately. The refund is typically available within 2-10 days, depending on your card issuer used for the purchase.
- Custom: Since our clothing is expressly made for our individual clients, we cannot offer refunds. If you aren’t pleased with your purchase, we’ll work on it until you are.
- We prefer for you to bring your suit back within two weeks of receiving your finished order for alterations, should they be necessary. Why the two-week window? Because preferences and body weight can change and fluctuate. We also guarantee that the cloth, lining, and other customized details will be made as per the selections and requests of the client.
- Ready-to-wear: We will offer a full refund for any product returned in a new and unworn condition, including all tags and packaging, with a receipt within 30 days of purchase.
Both online and in-store, exchanges are welcome for any other available ready-to-wear product. Just send an email to Info@sotoandco.com and let us know that you would like to exchange the item and we’ll facilitate the exchange. All domestic U.S. orders come with free return shipping. International orders can be exchanged, but shipping are not covered by Soto & Co.